FAQs

If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

1.     Go to log-in

2.     Click on the Forgot your password link

3.     Enter your User ID

4.     An email containing a temporary password will be sent to the address on file

5.   Log-in using your temporary password

6.   To change your password to your preference, click on your name in the top right corner, next to the "log out" link.

7.   Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

If you forgot both your user ID and password, call 604-540-0200 or email sales@bissettfasteners.ca. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

If you forgot your user ID, please call 604-540-0200 or email sales@bissettfasteners.ca and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

1. Sign In to your account
2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

We believe in strict quality control procedures that ensure product specifications are within our acceptable tolerances.

We are committed to maintaining these standards by communicating regularly with our Vendors about our requirements and also by performing annual site visits to all manufacturers of our Bissett branded products to ensure compliance.

We seek partners who meet the following criteria:

• Strict adherence to our product specifications
• Compliance with all local government safety and environmental regulations*
• Fair treatment of employees
• Recycled content of the product
• Use of recyclable packaging

*We will not purchase environmentally sensitive items, such as Hot Dipped Galvanized, from plants that have not been visited/audited by a Bissett employee.

For more detail on our products, visit our website at www.bissettfasteners.ca. Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 604 540 0200 to speak with a Bissett representative or email inquiries to sales@bissettfasteners.ca.

Can't find what you need in our catalog? Contact our Sales Department at 604-540-0200 or email sales@bissettfasteners.ca and a representative may be able to source what you're looking for.

If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 604-540-0200 or email sales@bissettfasteners.ca.

Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 604-540-0200 and ask to speak with someone in Credit & Accounts Receivable, or email receivables@bissettfasteners.ca.

Please mail your payments to our remit-to address:

Bissett Fasteners Ltd.

63 Fawcett Road

Coquitlam, BC

V3K 6V2

All orders will be shipped via your "default" shipping method. For more information about your shipping method contact your local Bissett representative.

Orders/Releases under $35 are subject to a $5 handling charge.  Combine your needs to minimize your charges.  Some items subject to minimum quantities.